Return Policy

Returns & Refund Policy (Radelinker)

At Radelinker, your satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a hassle-free return and exchange process under the following conditions:

Return Eligibility

We accept returns and exchanges if:

The item is unused, in its original condition, and the packaging remains intact.
Returns are requested within 14 days of receiving your order.
A proof of purchase (order confirmation or invoice) is required to process your return.

Non-Returnable Items

The following items are non-returnable:

Items marked as final sale.
Used or opened personal care products.
Customized or made-to-order items.

Exchanges

If you receive a damaged, defective, or incorrect item, we’ll be happy to assist! Contact us within 7 days of receiving your order, and we’ll arrange for:

A replacement or
A full refund.

To help expedite the process, please provide photos of the item and its packaging.

Refund Process

Once we receive and inspect your return:

Approved returns will be refunded to the original payment method used during checkout.
Refunds typically take 5-10 business days to process.
Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items).

Return Shipping

Return shipping costs are the customer’s responsibility unless the return is due to our mistake (e.g., defective or wrong item).

We recommend using a trackable shipping service to ensure your return is processed smoothly.

Return Address

Radelinker
YIH LIMITED
RM 1001, 10/F, THE CLOUD, 111 TUNG CHAU STREET,
Tai Kok Tsui, Hong Kong

Need Assistance?

If you need help with your return or have any questions, feel free to contact us at:
Email: contact@radeLinker.com

Our Return & Refund Process

When You Receive the Wrong Product: If you received an incorrect item, please contact us immediately. We will arrange a replacement or full refund.
When You Change Your Mind: If you simply change your mind, you can return the item within the specified timeframe, provided it's unused and in its original condition.
Refunds for Lost Packages: If your package is lost in transit, we will either issue a refund or send a replacement, depending on the situation.
Refunds for Damaged Products: If the product is damaged upon arrival, we will offer either a full refund or a replacement, whichever you prefer.

Shop with Confidence

We strive to make returns, exchanges, and refunds as easy as possible so your experience with us is always smooth and stress-free.